Terms & Conditions
We accept returns of unworn, unwashed, and undamaged items within 30 days of delivery.
To get quick assistance start the process HERE
Returned Authorization (RA) Number
Dealer: Returned merchandise will not be accepted without a return authorization number. RA Numbers may be obtained by completing entering your order number and email HERE. Defective merchandise must be reported through our online Returns Center within 30 days of shipment. Shortages and mis-shipments (including wrong merchandise and incorrect colors) must be reported within 5 days of receipt. Game Gear will only cover return freight on defective merchandise and Game Gear’s shipping errors. The Customer is responsible for return freight on all other returns and any refused shipments. Merchandise is not returnable after 30 days. Game Gear reserves the right to determine the amount of credit issued on defective merchandise and the level of responsibility of the purchaser.
Retail: Returned merchandise will not be accepted without a return authorization number. RA Numbers may be obtained by completing entering your order number and email HERE. Defective merchandise must be reported through our online Returns Center within 30 days of shipment. Game Gear will only cover return freight on defective merchandise, Game Gear’s shipping errors or exchanges (exchanges are not allowed for customized products) of equal value of the stock order purchased.
Dealer Custom Xpress and Sublimation: Once an order is placed, you cannot change the quantity, size or style of that order. You may create another order with the desired changes and the new shipping times will apply, but the original order is final. However, you may make changes to the artwork during the artwork approval process. Game Gear will not decorate or sublimate your order until you approve artwork through a written signature or an online approval.
Retail Custom Sublimation: Once an order is placed, you cannot change the size, name, or number on the order. You may create another order with the desired changes and the new shipping times will apply, but the original order is final. Game Gear will not modify a sublimated style that is available through the retail website.
RESTOCKING FEE AND CANCELLATIONS
The following does not apply to defective goods and Game Gear shipping errors.
Dealer Stock: 15% restocking fee will be charged to all returned merchandise. The restocking fee will be waived if a replacement order is placed.
Retail Stock: No restocking fee for authorized returned merchandise.
Custom Xpress: No returns are permitted
Sublimation: No returns are permitted.
Screen Print: No returns are permitted
DELIVERY AND FREIGHT
All goods are shipped F.O.B., Salt Lake City, Utah and will ship complete unless requested to ship and back order.
Stock: Game Gear makes every effort to Ship merchandise by 4:00pm M.S.T. when the order is received by 11:00am M.S.T.
Custom Xpress: In most cases Custom Xpress is manufactured and shipped within 3 weeks. For orders over 500 units please call for turnaround. Screen Print add an additional 2 weeks.
Stock: No Minimums.
Custom Xpress: 50 units minimum (Youth, Men and Women can be combined). 25 Unit minimum with 10% up-charge.
Dealer: Orders must be paid in full before anything is produced and/or shipped. Only credit card will be accepted.
Retail: Orders must be paid in full before anything is produced and/or shipped. Only credit card will be accepted.
SHADING, IMPRINTING AND SIZING
Due to slight variations in the dying process, subtle color differences do not constitute defects in materials or workmanship. Game Gear will not be responsible for shrinkage or defects caused while merchandise is being imprinted by outside sources. Due to various methods of cleaning and laundering, we are not able to guarantee against shrinkage and color fastness of screen-printing. Sizing varies with manufacturers and should not be assumed to be the same for all brands. For accuracy, use our sizing charts and request sizing samples. Sizing Samples are available for purchase. Returns for ordering the wrong sizes will not be accepted.
Reference the online sizing chart to determine your size with Game Gear.
ACCOUNT SET UP FOR RESELLERS
We sell to authorized dealers/retailers. All new accounts must be approved. You can start the process by filling out our online form for BECOMING A DEALER
All marketing materials and photography is the property of Game Gear. Game Gear is committed to the appropriate and legal use of the intellectual property of others but is not to be used without written authorization.
Customer represents that Customer is authorized to reproduce the images or verbiage provided to Game Gear. Customer indemnifies, holds harmless and agrees to defend Game Gear from all claims by third parties related to such reproduction by Game Gear at Customer’s request.